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CONVERT AND KEEP YOUR CUSTOMERS

November 20 2019 @ 10am - 3pm | The Bristol Pavilion | South West Expo

Join us as at this year’s GB Expo at The Bristol Pavilion.

Secure your seat today for the free Business Growth Workshops on Customer Acquisition and Customer Success. Plus lots more at the Expo! 

Places are on us and limited so don't miss out!

WORKSHOP SCHEDULE

WORKSHOP 1 @ 10.45am

SUPERCHARGE YOUR CUSTOMER ACQUISITION

Magnetic Insight:

o Knowing your customer is no longer enough

o Personalisation personified

o Why your brand is more important than ever!


Lead Generation Genius:

o It’s not just a marketing thing

o Get the right tools for the job

o Achieving ROI – the maths of marketing


Conquering Conversion:

o The science of selling

o Enabling sales champions

o Managing pipeline success


WORKSHOP 2 @ 11:45am

HOW TO WIN AT CUSTOMER SUCCESS

Innovative Retention and Expansion

o A customer is always a prospect

o Account development strategies

o The omni-channel experience


Inspired Experience

o The new customer revolution

o Top tools for happy customers

o Your metrics for success


Accomplished Advocacy

o Let your customer do the talking

o Summit the loyalty ladder

o Loyalty programs and rewards


SAVE YOUR SEAT

BRISTOL EXPO @ 10:00am - 3:00pm

DISCOVER MORE

Keynote Speakers

o Hear from some of Britain's most established entrepreneurs 

o Get empowered to adopt their secrets of success

o Be inspired to take your business to the next level


1-2-1 Zone

o Hold private meetings with potential suupliers, clients or partners!


And more!

Commanding CRM

o Why CRM – the proven value

o Adoption success factors

o Scaling for business growth


Decisive Decisions

o Crushing your data challenges

o Capitalising on customer knowledge

o Commanding operational intelligence


Powerful Productivity

o Automation efficiency

o Anywhere anytime mobile

o Product Roadmap


WORKSHOP 3 @ 2:00pm

MAKING THE MOST OF YOUR CRM INVESTMENT (PRODUCT ROADMAP)

MEET THE SPEAKERS

Mike Richardson

Managing Director EMEA

Mike Richardson- As Managing Director (EMEA), Mike is charged with leading and delivering the marketing, sales, service and operational strategy for the EMEA region, alongside the management of the Certified Solutions Provider network.


Since 2000 he has headed up several areas of Maximizer EMEA to gain a full perspective of the business, its functions and processes, as well as an incredible depth of knowledge on CRM and the value it can bring to business growth.  


Bristol is an economic powerhouse in aerospace and defence, high-technologies, higher education, professional and legal services, media and creative industries. Bristol and Bath constitute the most productive tech and digital cluster in the country; the two cities are even ranked above London.

Bristol Pavilion is home to Gloucestershire Cricket and is located just 1.5 miles from Bristol City Centre and within easy reach of the M4, M5 and M32 motorways. 

THE VENUE

Bristol Pavilion

SUPERCHARGE YOUR CUSTOMER ACQUISITION

With buying decisions progressively being influenced through multiple sources, channels and content, customers’ are increasingly dictating the pace and format of their buyer journey. This makes customer acquisition ever more challenging!


Learn practical tips, best practice and take homes to deliver effective customer communications, improved lead generation and conversation results, whilst optimising your Return on Investment!


HOW TO WIN AT CUSTOMER SUCCESS

A recent study by Walker has found that by the year 2020, customer experience will overtake price and product as the key brand differentiator. Today’s demanding buyers are being influenced by and willing to pay for great customer experience.


Are you focused on customer success? Do you have strategies in play to effectively retain and expand your existing customer base and have them tell the world how great you are?


Now is the time to get creative and make the most of 2019’s biggest business opportunity! Learn how you can stand out from the crowd and build winning and effective growth with innovative customer experience and success.


THE WORKSHOPS - IN DETAIL

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